FAQs

You can deliver used capsules to one of our boutiques at the following addresses: Nespresso Boutique CITYPARK, Šmartinska cesta 152g - Ljubljana Nespresso Boutique ALEJA, Rakusheva ulica 1 - Ljubljana You can read more about our sustainable development program at the link: https://www.nespresso.si/si/commitment-campaign

Our capsules are hermetically sealed for optimal protection of the coffee aroma. There are two dates on each package: the production date and the expiration date. We guarantee freshness for up to 12 months from the date of production.

The amount of caffeine in the capsule depends on the type of green coffee used in the recipe. Robusta contains an average of 2.4% and Arabica approximately 1.3% of caffeine. Caffeine-free capsules contain less than 0.1% caffeine. Classic Nespresso capsules contain approximately 5 g of ground coffee, while Lungo capsules contain approximately 6 g of ground coffee. Example: pure Arabica in a classic Nespresso capsule (5 g) contains 5 g x 1.3% = 0.065 g = 65 milligrams (mg) of caffeine. Below are examples or average caffeine content by type of coffee preparation (values based on UK Food Safety Authorities 2001): A cup of filter coffee: 75 mg A cup of instant coffee: 100 mg A cup of tea: 50 mg Standard cola drink: up to 40 mg Standard energy drink: 80 mg Dark chocolate: up to 50 mg Milk chocolate: 25 mg.

Our coffees are different types of Arabica and Robusta. Arabica stems are delicate and demanding plants, whose plantations are located on the slopes of mountains, where the best place for their cultivation is, especially in Central and South America, and in East Africa. The delicacy of their aroma increases with the altitude at which they grow. Robusta is more resistant to tropical climate conditions and grows in areas that are not suitable for Arabica, in the lowlands where it is hot and humid, especially in West Africa and Southeast Asia. Nespresso coffees come from 3 continents, from 15 countries And this: Mexico, Colombia, Nicaragua, Brazil, Guatemala, Peru, Ethiopia, Uganda, Congo, Kenya, Zimbabwe, India, Indonesia, China, Papua New Guinea. You can read more about the origin of our coffees at the following link - https://www.nespresso.si/si/coffee-origins

To change your password, you must do the following: Click "Login" on the home page in the upper right corner of the screen, and then click "Forgot your password?". Enter the email address you normally use when creating an order. You will receive a message to the email address you left with a link to click, and then a new password will be sent to you.

Our coffees come in packages containing 10 capsules. Due to packaging, all coffee orders online or through the Nespresso Club must contain a minimum of 50 capsules. You can mix different capsules as you wish, but their total number must be 50 or more (eg 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito).

Click on "Register" in the upper right corner of our website and enter your personal information. Already a member? If the answer is yes, simply enter your membership number and postal code in the last two fields and click on "Continue". If the answer is no, simply select "No, I still don't have a membership number in the Nespresso Club" and click on "Continue" Enter the delivery addresses and the account to which you want to order and decide whether you want us to inform you about our new products and offers. Click on "Continue". Register your device by selecting the model you have and entering the serial number, date and place of purchase. Click on "Skip registration of my device" on the second tab in case you do this a second time.

To change your email address, do the following: Enter your login information (email address and password) in the "Log in to your account" on the home page in the upper right corner of the screen. Click on "Personal information" and then on "Change email address".

Possible payment methods are: Payment on collection: for phone or online orders. Payment cards (Visa, Mastercard, Maestro): for online orders. and: Payment by advance invoice: for legal entities

If you find that something is missing, damaged or incorrect in your order, contact us as soon as possible on the telephone number: 080 16 70 (toll-free line) or fill out the contact form. THE CONNECTION We are committed to providing you with the perfect experience every time and are happy to make the necessary adjustments.

Registering a Nespresso machine brings the following benefits: If the receipt is lost and the machine breaks down and needs service, our coffee experts can look at the records to find out when the machine was purchased and if it is still under warranty. Also, in the event of a potential problem in a series of devices, we can notify the owners of the registered devices and replace them with the correct ones.

You can order our products through the Nespresso Club as follows: By phone: 080 16 70 (free line) Via the website: www.nespresso.si We deliver directly to your address within 1-2 business days.

On our website www.nespresso.si you can sign up for Nespresso news and receive news about new products, services, exclusive offers and similar information by email. Because every purchase you make is recorded in our system and it is followed, we will also prepare customized promotions for you!

Once the order has been submitted, we do not guarantee changes or cancellation of the order. Our distribution centers send packages as quickly as possible to ensure your delivery within two working days, as we guarantee. Please contact us as soon as possible on the free phone number 080 16 70 in case of any changes to your order.

IMPORTANT NOTE: Taking care of your machine also means taking care of the perfect taste of coffee - let every coffee cup be as irresistible as the first one.

Depending on the frequency of use, your Vertuo machine should be cleaned at least once a week, according to the instructions in this manual.

Otherwise, there may be problems with the operation of the Nespresso machine and the taste of your favorite coffee may change.

1. Fill the water tank with fresh potable water and place an empty container of at least 1 liter in front of the appliance.

2. Open, close and lock.

3. Press the button 3 times within 2 seconds and wait (7 min) for the cleaning process to complete.

4. Wash with hot water + mild odourless detergent and dry with a clean and fresh towel.

NOTE: Тhe procedure can be stopped at any time by pressing the button.

First, place a whisk inside and fill with fresh water up to the first maximum liquid mark. After that, set it to the warm operating mode. After that, clean with a soft damp cloth to remove all traces of milk and prevent it from coming back.

If you need help with your device, you can contact us on the free phone number 080 16 70 or +386 1 828 27 62. Our customer support is available every weekday from 9 a.m. to 5 p.m. We offer troubleshooting for Nespresso Original machines: Atelier, Essenza Mini, Inissia, Pixi, CitiZ, CitiZ&Milk and Lattissima One. Nespresso Vertuo: POP, Next, Next Premium, Next Deluxe and Vertuo Plus. If your device needs repair, we can do the following for you: - We offer a replacement device for when your device is under repair. - We repair your device and check all other parts of the device. This service is free of charge during the two-year warranty period. If the warranty period has expired, our coffee experts will kindly inform you of the price list for this service.

Spare parts can be found in our boutiques at the following addresses: Nespresso Boutique CITYPARK, Šmartinska cesta 152g - Ljubljana Nespresso Boutique ALEJA, Rakusheva ulica 1 - Ljubljana Or check availability in our authorized service centers via our customer service: 080 16 70 (free line)

After a certain period of time, limescale accumulates in your device. This is a normal natural reaction that depends on the hardness of the water and the frequency of use of the appliance. Limescale can clog the pipes of the water circuit in the device or damage other parts. Among other things, this will have a negative effect on the temperature of the coffee, the heating time of your device and the perforation of the capsules. Basically, it will affect the quality of the coffee. In addition, it extends the life of your device. Use the Nespresso descaling kit every 3-4 months. This ensures optimal operation of the machine and a perfect cup of coffee every time.

Disassemble the Rapid Cappuccino system. Carefully wash off all milk residues with hot water (40°C). Soak all components in hot water (40 °C) together with a mild detergent for at least 30 minutes and rinse thoroughly with hot water. Clean the inside of the milk tank with a mild detergent and rinse with hot water. Do not use abrasive materials that could damage the surface of the equipment. Dry all parts with a clean towel, cloth or paper towel and reassemble.

You can order a descaling set on our free phone number 080 16 70 or by ordering on the website (in the category Accessories - Maintenance) and in Nespresso boutiques. One kit contains two doses of descaling agent and instructions.

The Original line is designed for those who like classic espresso and espresso-based coffee (Americanos, Capuccino and Latte), while the Vertuo line is for those coffee lovers who enjoy different lengths of coffee. This line offers a wide selection of coffee blends (35 blends), various flavors and aromas within 5 lines: Espresso, Double Espresso, Gran Lungo, Mug and Carafe. The Vertuo line is equal in quality to the Nespresso Original line.

Vertuo meets the needs of those who enjoy high-quality coffees and coffees of various lengths, such as: Espresso, Double Espresso, Gran Lungo, Mug and Carafe. Vertuo offers a large selection of coffees for different cup sizes (35 different coffees). The Original line provides high-quality Espresso and Lungo coffees, which can be used with the Nespresso Aeroccino milk frother, as well as with the built-in milk systems in the machine for preparing Cappuccino and Latte drinks.

Vertuo will create a new segment of high quality coffee. The Vertuo system prepares coffee in a revolutionary way with its Centrifusion technology and its various capsules, which enable the preparation of different sizes of coffee, from a large cup to an Espresso coffee. Vertuo is also very easy to use, as it automatically recognizes the capsule (imprinted code on the capsule) it is preparing and adjusts the coffee extraction parameters. Thus, it creates the perfect coffee, with a silky and rich foam, which is a sign of high quality coffee.

On the basis of the barcode located on the capsule, the Vertuo machine prepares coffee. The machine reads the code from the capsule, thereby identifying the capsule and adjusting the amount of water required for coffee extraction and other parameters required for each mixture and cup size in the most optimal way. The bar code on the edge of the capsule allows the machine to recognize the capsule, aligns the parameters necessary for a specific coffee: length of coffee, temperature, stake water pressure, rotation speed, water flow rate and others.

No. The Nespresso Original machine and the Vertuo machine use different capsules, which are different in the interaction of the two systems. These are two separate lines that will appeal to different categories of coffee lovers.

Vertuo is the first Nespresso system that prepares a wide selection of different coffee sizes and gives a new taste in large cups - one that is focused on quality. Vertuo is a smooth coffee, with a unique dark color, covered with a rich foam. This unique coffee is obtained through an innovative combination of new centrifusion technology, extraction and a range of 35 coffees designed by Nespresso. The machine and the new capsules, at the push of a button, provide a perfect cup of coffee, of different sizes, aromas and intensity/strength. A complete system that will meet the needs of everyone who enjoys coffee and will use the machine. The advantage of this system is the possibility that we can now prepare coffees of completely different lengths on one machine.

The foam is a naturally formed layer of coffee and air. It is produced during the extraction process, is a sign of the quality of the coffee and has the task of improving the pleasure. The foam protects the coffee aromas, which remain hardened in the cup. The aromas are released only when you consume your coffee. The foam allows consumers to take advantage of the full flavor profile of the coffee. In order to be able to enjoy the coffee with all your senses, we advise you to mix the foam well with the rest of the coffee and thus fully emphasize the aroma and flavors. Since the Vertuo system works with the help of the new Centrifusion technology, which is based on a high number of revolutions of the capsule per minute, it is a completely new machine, where it is necessary to prepare only a few coffees, so that the system will reach the maximum number of revolutions/revolutions and prepare coffee with abundant foam.

Everything is fine. Like any new system, the Vertuo requires a short warm-up period to achieve full extraction. After just a few brewed coffees, your Vertuo cup of coffee will have generous foam, just like the one you had the chance to see in the boutique. As the Vertuo system works with the help of the new Centrifusion technology, which is based on a high number of revolutions of the capsule per minute, it is a completely new machine, where it is necessary to prepare only a few coffees for the system to reach the maximum number of revolutions and prepare coffee with abundant foam.

Yes, except on a Vertuo PLUS device. It is not possible to prepare a CARAFE capsule here. The capsule is too big for the device itself.