Top 4 FAQ
Top 4 FAQ

Nespresso coffees are exclusively available to order via the Nespresso Club in the following ways:

  • By calling at 080 16 70 (toll-free number) or +386 1 828 27 62.
  • Through the website: www.nespresso.si
  • From Nespresso Boutiques.

You can visit the Registration page to begin your first order online and the Store Locator page, to check the Boutique address in Slovenia.

In case you need immediate assistance with your machine, please contact our technical assistance service on our free phone number 080 1670 (toll-free number) or +386 1 828 27 62. Our Assistance Service Team is available every weekday from 9-17h. We provide troubleshooting for following Nespresso machines: Atelier, Essenza Mini, Inissia, Pixie, Citiz, Citiz&Milk and Lattissima One, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution. If a repair is required, we can do the following:

- Provide a loan machine for the duration of the repair.

- Fully repair of your machine and a check all its components.

This service is free of charge during the two-year warranty period. Outside the warranty period, our Coffee Specialists will be pleased to inform you about our current flat fees.

Firstly, please place the stirrer inside and fill with fresh water until the first indication of max. Then, switch to warm mode. After the procedure, clean with a soft damp cloth after each use to remove all traces of milk, and prevent it from burning.

Our coffees are packaged in sleeves, each containing 10 capsules. For packaging reasons all coffee orders placed online, or with the Nespresso Club, should be composed of a minimum 50 capsules. You can mix the variety of capsules as you choose, as long as the total number is 50 or more (e.g. 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito).

There are two methods of payment:

  • By cash on delivery: For orders made by phone or by internet.
  • Credit Card (Visa, Mastercard, Maestro, Activa): For orders made by internet

and also:

  • Paying by invoice (for legal entity) 
Product Information
Product Information

You can deliver used capsules to one of our boutiques located at the following addresses:

  • Nespresso Boutique Citypark, Moskovska street 4 – Ljubljana
  • Nespresso Nano butik Arena, Rakuseva street 1 – Novi Sad

You can read more about our sustainable development program at the following link

Our capsules are hermetically sealed for optimal conservation of coffee aromas. Two dates are indicated on each sleeve: the production date and the date of consumption. We ensure the freshness consumption up to 12 months after the date of production.

The amount of caffeine in a capsule depends on the varieties of green coffee used in the recipe. The Robusta origin contains an average of 2.4% whereas the Arabica origins contain approx. 1.3% of caffeine. Decaf capsules contain less than 0.1% of caffeine. The classic Nespresso capsules contain approx 5g of ground coffee whereas the Lungo capsules contain approx 6g of ground coffee. 

Example: a pure Arabica coffee in a classic Nespresso capsule (5g) containing 5g x 1.3% = 0.065g = 65 milligrams (mg) of caffeine.

Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Safety Authorities 2001):

  • Cup of filter coffee: 75mg
  • Mug of instant coffee: 100mg
  • Tea cup: 50mg
  • Standard cola drink: up to 40mg
  • Standard energetic drink: 80mg
  • Black chocolate bar: up to 50mg
  • Milk chocolate: 25mg.

    The amount of caffeine in a capsule depends on the varieties of green coffee used in the recipe. The Robusta origin contains an average of 2.4% whereas the Arabica origins contain approx. 1.3% of caffeine. Decaf capsules contain less than 0.1% of caffeine. The classic Nespresso capsules contain approx 5g of ground coffee whereas the Lungo capsules contain approx 6g of ground coffee. 

    Example: a pure Arabica coffee in a classic Nespresso capsule (5g) containing 5g x 1.3% = 0.065g = 65 milligrams (mg) of caffeine.

    Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Safety Authorities 2001):

    • Cup of filter coffee: 75mg
    • Mug of instant coffee: 100mg
    • Tea cup: 50mg
    • Standard cola drink: up to 40mg
    • Standard energetic drink: 80mg
    • Black chocolate bar: up to 50mg
    • Milk chocolate: 25mg.

Our coffees are different types of Arabica and Robusta.

Arabica stalks are tender and demanding plants, which are grown on plantations located on the slopes of mountains, mainly in Central and South America and in East Africa. The delicacy of its aroma increases with the altitude at which it is grown.

Robusta is more resistant to the conditions of a tropical climate and grows in areas that are not suitable for the Arabica plant, in the lowlands where it is hot and humid, mainly in West Africa and Southeast Asia.

Nespresso coffees come from 3 continents, from 15 countries And that:

Mexico, Colombia, Nicaragua, Brazil, Guatemala, Peru, Ethiopia, Uganda, Congo, Kenya, Zimbabwe, India, Indonesia, China, Papua New Guinea.

You can read more about the origin of our coffees at the following link

Online Support
Online Support

To change it, all you need to do is:
1. Click on "Please sign in to your account" on the home page in the top right-hand corner of the screen and then "Forgot your password?".
2. Enter the E-mail address which you normally use to place your order.
3. You will receive a message at the E-mail address you have given that will ask you to click on a link in order to recieve a new password. After you log-in with this new password, you can change it in My account.

Our coffees are packaged in sleeves, each containing 10 capsules. For packaging reasons all coffee orders placed online, or with the Nespresso Club, should be composed of a minimum 50 capsules. You can mix the variety of capsules as you choose, as long as the total number is 50 or more (e.g. 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito).

Click on “Register” at the top right of our website and then enter your personal information.

Are you already a member? 
If yes, simply enter your membership number and postcode in the last two fields and click on Continue.
 
If not, simply select “No, I do not have a Nespresso Club membership number” and click on “Continue”.
Enter the delivery and billing addresses desired for your order and select whether you wish to be informed about our new products and offers. Click on “Continue”.
 
Register your machine by selecting the model you have and entering the serial number, the date and place of purchase. Click on “I don’t have any machine yet” on the second tab if you don’t own a machine or you wish to register it next time.
 
Your account is created and you can place your order immediately.

 

Click on “Register” at the top right of our website and then enter your personal information.

Are you already a member? 
If yes, simply enter your membership number and postcode in the last two fields and click on Continue.
 
If not, simply select “No, I do not have a Nespresso Club membership number” and click on “Continue”.
Enter the delivery and billing addresses desired for your order and select whether you wish to be informed about our new products and offers. Click on “Continue”.
 
Register your machine by selecting the model you have and entering the serial number, the date and place of purchase. Click on “I don’t have any machine yet” on the second tab if you don’t own a machine or you wish to register it next time.
 
Your account is created and you can place your order immediately.

 

Click on “Register” at the top right of our website and then enter your personal information.

Are you already a member? 
If yes, simply enter your membership number and postcode in the last two fields and click on Continue.
 
If not, simply select “No, I do not have a Nespresso Club membership number” and click on “Continue”.
Enter the delivery and billing addresses desired for your order and select whether you wish to be informed about our new products and offers. Click on “Continue”.
 
Register your machine by selecting the model you have and entering the serial number, the date and place of purchase. Click on “I don’t have any machine yet” on the second tab if you don’t own a machine or you wish to register it next time.
 
Your account is created and you can place your order immediately.

To change your E-mail address, all you need to do is:
1. Enter your login details (E-mail address and password) under "Sign in to your account" at the top right-hand corner of the homepage.
2. Click on "Personal Information" and then "Change Email".

There are two methods of payment:

  • By cash on delivery: For orders made by phone or by internet.
  • Credit Card (Visa, Mastercard, Maestro, Activa): For orders made by internet

and also:

  • Paying by invoice (for legal entity) 

We cannot guarantee changes or cancellations once an order is submitted. Our distribution centres package and ship orders as quickly as possible to ensure our two-business day delivery guarantee.
Please contact us as soon as you can on free phone number 080 16 70 to request any changes to your order.

Machine Support
Machine Support

Firstly, please place the stirrer inside and fill with fresh water until the first indication of max. Then, switch to warm mode. After the procedure, clean with a soft damp cloth after each use to remove all traces of milk, and prevent it from burning.

In case you need immediate assistance with your machine, please contact our technical assistance service on our free phone number 080 1670 (toll-free number) or +386 1 828 27 62. Our Assistance Service Team is available every weekday from 9-17h. We provide troubleshooting for following Nespresso machines: Atelier, Essenza Mini, Inissia, Pixie, Citiz, Citiz&Milk and Lattissima One, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution. If a repair is required, we can do the following:

- Provide a loan machine for the duration of the repair.

- Fully repair of your machine and a check all its components.

This service is free of charge during the two-year warranty period. Outside the warranty period, our Coffee Specialists will be pleased to inform you about our current flat fees.

You can purchase the descaling kit in our Boutiques, by phone at our toll free number 080 16 70 or on our website, in Accessories - Maintenance.
One kit contains two doses of descaling product and illustrated manual.