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Top 5 FAQ
Top 5 FAQ

Nespresso coffees are exclusively available to order via the Nespresso Club in the following ways:

  • By calling at 080 16 70 (toll-free number) or +386 1 828 27 62.
  • Through the website: www.nespresso.si
  • From Nespresso Boutiques.

You can visit the Registration page to begin your first order online and the Store Locator page, to check the Boutique address in Slovenia.

In case you need immediate assistance with your machine, please contact our technical assistance service on our free phone number 080 1670 (toll-free number) or +386 1 828 27 62. Our Assistance Service Team is available every weekday from 9-17h. We provide troubleshooting for following Nespresso machines: Atelier, Essenza Mini, Inissia, Pixie, Citiz, Citiz&Milk and Lattissima One, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution. If a repair is required, we can do the following:

- Provide a loan machine for the duration of the repair.

- Fully repair of your machine and a check all its components.

This service is free of charge during the two-year warranty period. Outside the warranty period, our Coffee Specialists will be pleased to inform you about our current flat fees.

You can purchase the descaling kit in our Boutiques, by phone at our toll free number 080 16 70 or on our website, in Accessories - Maintenance.
One kit contains two doses of descaling product and illustrated manual.

Our coffees are packaged in sleeves, each containing 10 capsules. For packaging reasons all coffee orders placed online, or with the Nespresso Club, should be composed of a minimum 50 capsules. You can mix the variety of capsules as you choose, as long as the total number is 50 or more (e.g. 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito).

There are two methods of payment:

  • By cash on delivery: For orders made by phone or by internet.
  • Credit Card (Visa, Mastercard, Maestro, Activa): For orders made by internet

and also:

  • Paying by invoice (for legal entity) 
Product Information
Product Information

You can deliver used capsules to one of our boutiques located at the following addresses:

  • Nespresso Boutique Citypark, Moskovska street 4 – Ljubljana
  • Nespresso Nano butik Arena, Rakuseva street 1 – Ljubljana

You can read more about our sustainable development program at the following link

Our capsules are hermetically sealed for optimal conservation of coffee aromas. Two dates are indicated on each sleeve: the production date and the date of consumption. We ensure the freshness consumption up to 12 months after the date of production.

The amount of caffeine in a capsule depends on the varieties of green coffee used in the recipe. The Robusta origin contains an average of 2.4% whereas the Arabica origins contain approx. 1.3% of caffeine. Decaf capsules contain less than 0.1% of caffeine. The classic Nespresso capsules contain approx 5g of ground coffee whereas the Lungo capsules contain approx 6g of ground coffee. 

Example: a pure Arabica coffee in a classic Nespresso capsule (5g) containing 5g x 1.3% = 0.065g = 65 milligrams (mg) of caffeine.

Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Safety Authorities 2001):

  • Cup of filter coffee: 75mg
  • Mug of instant coffee: 100mg
  • Tea cup: 50mg
  • Standard cola drink: up to 40mg
  • Standard energetic drink: 80mg
  • Black chocolate bar: up to 50mg
  • Milk chocolate: 25mg.

    The amount of caffeine in a capsule depends on the varieties of green coffee used in the recipe. The Robusta origin contains an average of 2.4% whereas the Arabica origins contain approx. 1.3% of caffeine. Decaf capsules contain less than 0.1% of caffeine. The classic Nespresso capsules contain approx 5g of ground coffee whereas the Lungo capsules contain approx 6g of ground coffee. 

    Example: a pure Arabica coffee in a classic Nespresso capsule (5g) containing 5g x 1.3% = 0.065g = 65 milligrams (mg) of caffeine.

    Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Safety Authorities 2001):

    • Cup of filter coffee: 75mg
    • Mug of instant coffee: 100mg
    • Tea cup: 50mg
    • Standard cola drink: up to 40mg
    • Standard energetic drink: 80mg
    • Black chocolate bar: up to 50mg
    • Milk chocolate: 25mg.

Our coffees are different types of Arabica and Robusta.

Arabica stalks are tender and demanding plants, which are grown on plantations located on the slopes of mountains, mainly in Central and South America and in East Africa. The delicacy of its aroma increases with the altitude at which it is grown.

Robusta is more resistant to the conditions of a tropical climate and grows in areas that are not suitable for the Arabica plant, in the lowlands where it is hot and humid, mainly in West Africa and Southeast Asia.

Nespresso coffees come from 3 continents, from 15 countries:

Mexico, Colombia, Nicaragua, Brazil, Guatemala, Peru, Ethiopia, Uganda, Congo, Kenya, Zimbabwe, India, Indonesia, China, Papua New Guinea.

You can read more about the origin of our coffees at the following link

Online Support
Online Support

To change it, all you need to do is:
1. Click on "Please sign in to your account" on the home page in the top right-hand corner of the screen and then "Forgot your password?".
2. Enter the E-mail address which you normally use to place your order.
3. You will receive a message at the E-mail address you have given that will ask you to click on a link in order to recieve a new password. After you log-in with this new password, you can change it in My account.

Our coffees are packaged in sleeves, each containing 10 capsules. For packaging reasons all coffee orders placed online, or with the Nespresso Club, should be composed of a minimum 50 capsules. You can mix the variety of capsules as you choose, as long as the total number is 50 or more (e.g. 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito).

Click on “Register” at the top right of our website and then enter your personal information.

Are you already a member? 
If yes, simply enter your membership number and postcode in the last two fields and click on Continue.
 
If not, simply select “No, I do not have a Nespresso Club membership number” and click on “Continue”.
Enter the delivery and billing addresses desired for your order and select whether you wish to be informed about our new products and offers. Click on “Continue”.
 
Register your machine by selecting the model you have and entering the serial number, the date and place of purchase. Click on “I don’t have any machine yet” on the second tab if you don’t own a machine or you wish to register it next time.
 
Your account is created and you can place your order immediately.

To change your E-mail address, all you need to do is:
1. Enter your login details (E-mail address and password) under "Sign in to your account" at the top right-hand corner of the homepage.
2. Click on "Personal Information" and then "Change Email".

There are two methods of payment:

  • By cash on delivery: For orders made by phone or by internet.
  • Credit Card (Visa, Mastercard, Maestro, Activa): For orders made by internet

and also:

  • Paying by invoice (for legal entity) 

If you discover that something is missing, damaged or incorrect in your order, please contact us as soon as possible by phone: 080 16 70 (free line), +386 1 828 27 62 or by filling out the contact form

We are committed to providing you with a perfect experience every time and are happy to make the necessary adjustments.

Registering your Nespresso machine brings the following benefits:

If the account is lost, and the machine breaks down and service is required, our coffee specialists can access the records and determine when the machine was purchased and whether it is still under warranty. Also, if we have a potential problem in a series of devices, we can inform the owners of registered devices and replace them with correct ones.

You can order our products through the Nespresso Club as follows:

By phone: 080 16 70 (free line) or +386 1 828 27 62

Via the website: www.nespresso.rs

We deliver directly to your address within 1-2 working days.

On our website www.nespresso.si you can sign up for the Nespresso newsletter and receive news about new products, services, exclusive offers and similar information by email.

As your every purchase is recorded in our system and tracked, we will also prepare personalized promotions for you!

We cannot guarantee changes or cancellations once an order is submitted. Our distribution centres package and ship orders as quickly as possible to ensure our two-business day delivery guarantee.
Please contact us as soon as you can on free phone number 080 16 70 to request any changes to your order.

Machine Support
Machine Support

Firstly, please place the stirrer inside and fill with fresh water until the first indication of max. Then, switch to warm mode. After the procedure, clean with a soft damp cloth after each use to remove all traces of milk, and prevent it from burning.

In case you need immediate assistance with your machine, please contact our technical assistance service on our free phone number 080 1670 (toll-free number) or +386 1 828 27 62. Our Assistance Service Team is available every weekday from 9-17h. We provide troubleshooting for following Nespresso machines: Atelier, Essenza Mini, Inissia, Pixie, Citiz, Citiz&Milk and Lattissima One, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution. If a repair is required, we can do the following:

- Provide a loan machine for the duration of the repair.

- Fully repair of your machine and a check all its components.

This service is free of charge during the two-year warranty period. Outside the warranty period, our Coffee Specialists will be pleased to inform you about our current flat fees.

You can find spare parts in our boutiques at the following addresses:

Nespresso Boutique CITYPARK, Šmartinska cesta 152g - Ljubljana

Nespresso Boutique ALEJA, Rakuševa ulica 1 - Ljubljana

Or check availability in our authorized service centers through our customer service: 080 16 70  (toll-free line) 

After a certain period of time, limescale builds up in your appliance. This is a normal natural reaction, depending on the hardness of the water and how often you use the appliance. Scale can block the pipes of the water circuit inside the appliance or damage other parts. Among other things, this will have a negative impact on the temperature of the coffee, the heating time of your device, and the perforation of the capsules. Basically, it will affect the quality of the coffee.

Use the Nespresso descaling kit every 3-4 months. This guarantees optimal functioning of the machine and a perfect cup of coffee every time. Moreover, it extends the life of your device.

Disassemble the Rapid Cappuccino System. Carefully wash off all milk residue with hot water (40°C).

Soak all components in hot water (40°C) together with a mild detergent for at least 30 minutes and

rinse thoroughly with hot water.

Clean the inside of the milk tank with a mild detergent and rinse with hot water.

Do not use abrasive material that could damage the surface of the equipment.

Dry all parts with a clean towel, cloth or paper towel and reassemble.

You can purchase the descaling kit in our Boutiques, by phone at our toll free number 080 16 70 or on our website, in Accessories - Maintenance.
One kit contains two doses of descaling product and illustrated manual.

Vertuo machines
Vertuo machines

The Original line is designed for those who like classic Espresso and Espresso-based coffee (Americanos, Cappuccino and Latte), while the Vertuo line is intended for those who enjoy coffee cups of different lengths. This line offers a large selection of coffee blends (35 blends) of different flavors and aromas within 5 lines: Espresso, Double Espresso, Gran Lungo, Mug and Carafe) of the same high quality that the Nespresso Original line is known for.

Vertuo meets the needs of those who enjoy high quality and coffees of different lengths such as: Espresso, Double Espresso, Gran Lungo, Mug or Carafe. Vertuo offers a large selection of coffees in different cup sizes (35 different coffees).

Original provides high-quality Espresso and Lungo coffees that can be used with Nespresso Aeroccino devices, as well as with built-in milk systems in the apparatus for preparing Cappuccino and Latte beverages.

Vertuo will create a new segment of high-quality coffee. The Vertuo system prepares coffee in a revolutionary way with its Centrifusion technology and a series of capsules that together enable different sizes of coffee, from a large cup to an Espresso coffee.

Vertuo is also very easy to use as it automatically recognizes the coffee pod being prepared and then adjusts the extraction parameters to create the perfect coffee with a silky and generous crema – the sign of high quality coffee.

The Vertuo machine uses barcodes on the capsules to identify which coffee customers want to make. The machine reads the code to recognize the capsule and then adjusts the amount of water, extraction speed and other parameters to prepare each mixture and cup size in the most optimal way.

The barcode on the rim of the capsule allows the machine to recognize the capsules, set the parameters needed for a specific coffee: cup length, temperature and amount of water, rotation speed, flow rate and more.

No. Nespresso Original and Vertuo use different capsules, which interact with the systems in different ways. These are two separate lines that will appeal to different categories of coffee lovers.

Vertuo is the first Nespresso system that prepares a wide range of different sizes of coffee and provides a new taste in large cups of coffee - one that focuses on quality. Vertuo is a smooth coffee with a unique dark color, covered with a generous cream.

This unique coffee is obtained with the help of an innovative combination of the new Centrifusion extraction technology and the assortment of 35 coffees designed by Nespresso. The machine and the new capsules work together to provide, at the push of a button, the perfect cup of coffee in different sizes, aromas and intensities. A perfect system that will meet the needs of all those who enjoy coffee and who will use the machine. The advantage of this system is the possibility that we can now prepare coffees of completely different lengths on one machine.

Cream is a naturally formed layer of coffee and air. It is created during the extraction process, is a sign of coffee quality and has the task of improving the pleasure of tasting. The crema protects the coffee aromas, locking them in the cup until they are released as you enjoy it. Cream allows consumers to benefit from the full aromatic profile of the coffee. In order to enjoy the coffee with all your senses, we advise you to mix the cream well with the rest of the coffee and thus fully emphasize the aromaticity and flavors. As the Vertuo system works with the help of the new Centrifusion technology, which is based on a large number of revolutions of the capsule per minute, and it is a completely new machine, you will only need to prepare a few coffees in order for the system to reach the maximum number of revolutions and prepare coffee with generous cream.

Everything is in the best order. Like any new system, Vertuo requires a short warm-up period to achieve perfect extraction. After just a few prepared coffees, your Vertuo cup will have generous cream, just like the one you had the opportunity to see in the boutique.

As the Vertuo system works with the help of the new Centrifusion technology, which is based on a large number of revolutions of the capsule per minute, and it is a completely new machine, you will only need to prepare a few coffees in order for the system to reach the maximum number of revolutions and prepare coffee with generous cream.

Yes, except on the Vertuo PLUS device.